Terms & Conditions

Shipping Countries

We ship our products from Spain throughout the European Union, which includes the following countries:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipping Costs

Your shipping cost will be calculated according to your preferences in time delivery, the size of the order and the delivery country. 

Add the products to the shopping cart and choose your preferences. Shipping costs are calculated automatically.

Free Shipping

We offer free shipping in orders over 100€

Return Policy

Returns will be made within 14 days from receipt of the package. The buyer must bear the costs of the return. 

Unclaimed packages will be reshipped at the buyer’s expense.

Returned item must be in the original package and unused.

¿How to return an item?

Contact us with your order number to request a return: https://ohmytuft.com/contact/

Items must be packed very carefully to avoid them being damaged during transit. Especially tufting guns. 

You must provide a tracking number, money refund will be done as soon as the package gets to our warehouse.


You can pay with Paypal or with your debit/credit card via Paypal.


San Raimundo 28
28039 Madrid. Spain